Hampshire Adviceline

Hampshire Adviceline - your questions answered

Adviceline is a nationally funded initiative which will enable more clients to access the expert information and advice provided by our bureaux. Using “Virtual Call Centre (VCC)” technology, a pool of CABx agree to answer calls at certain times on certain days.

Currently, a finite number of telephone lines into each bureau means that people are often unable to get through when they need help the most. Adviceline frees up more assessors to answer more calls offering more opportunities for local people to get the help and advice they need.

Want to know more?

To help you prepare for Adviceline in Hampshire and to start you thinking about how and when you might want to implement it, we have prepared a number of FAQs. These explain the what and the how as well as the why Adviceline brings benefits to both clients and to bureaux. It also sets out any operational and business issues you may need to consider along with information about the training and support available to you to help get you up and running.