Privacy Policy

Citizens Advice Hampshire is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice Hampshire will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

When you provide us with personal information, for example, when contacting us by email or using the Contact Us forms, we take steps to ensure that your information is treated securely.

Citizens Advice Hampshire makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, we cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers the website at www.citizensadvicehampshire.org; other links within this site to other websites are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Information We Collect

You can visit our website without divulging any personally identifiable information including your email address. Our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information to enable access to membership only areas. We will use the information provided to improve and customise the content you see, to provide the member areas you request, and to contact you with information which we feel may be of benefit to you within the member area you requested.

Site Use Information

Our web servers may collect the domain names of visitors to our site. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Citizens Advice Hampshire may use this information to measure the use of our site and to improve the content we offer. We may share with third parties this information or other data that does not personally identify visitors to our site.

Use of Cookies

Our website uses "cookies" to help personalise your online experience, such as recognizing your name when you revisit. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We will not share or sell information contained within cookies with any other person or third party.

You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access member only areas.

Information You Provide to Us

You are not required to register in order to access our site. Any information you provide is purely voluntary. However, if you send us an email or register on our site to request access to members only areas we may collect information about you. If you send us an email we will retain your email address and use it to respond to your enquiry.

When you register at our website, we request that you provide personal information including your name, job title, organisation and email address. To protect your privacy, we also ask that you select a password.

By providing this information, you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use your information to respond to your enquiries and contact you with information which we feel may be of benefit to you within the member area you requested.

Privacy Policies of any Linked Sites or Other Parties

Citizens Advice Hampshire’s site may contain links to other sites. This Privacy Policy only addresses Citizens Advice Hampshire’s use and disclosure of your information collected on our site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Your Access to Your Information

If you submit membership information to us, you may, at any time, make changes or corrections to the information or preferences, or delete them, simply by visiting the My Profile page of the site. You may also direct us to change or delete your information by mail or email at the addresses provided below. You can direct us to delete your email address from our mailing list simply by following the instructions on any email you receive. We will act on your instructions promptly, but making changes or deleting information may take up to two weeks.